Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains how IKKO Co., Ltd. (trading as MOKKU CAMP, 鈥渨e鈥? 鈥渦s鈥?or 鈥渙ur鈥? collects, uses, discloses and protects personal information when you visit or buy from mokkucamp.jp (the 鈥淪tore鈥?, contact us, or otherwise interact with us. For applicable data-protection laws, we act as the controller or business responsible for the information described here.

Information we collect

Order and account information: name, billing and delivery addresses, email, telephone, items purchased, order history, and account preferences.
Payment information: payment status and limited transaction details from payment providers. We generally do not receive or store full payment-card numbers.
Support and communications: the information and attachments you send when contacting us, submitting a review, or signing up for marketing.
Device and use information: IP address, browser and device identifiers, approximate location, pages viewed, referral data, and interactions collected through cookies and similar technologies.
Information from service providers: delivery, payment, fraud-prevention, analytics, and advertising partners may provide information needed to complete a transaction, protect the Store, measure use, or deliver advertising.

How we use information

To operate the Store, take and fulfil orders, arrange delivery, process payments, returns and refunds, and provide customer support.
To secure accounts and transactions, prevent fraud, manage risk, troubleshoot, and protect our rights and customers.
To send service messages about orders, delivery, product safety, recalls, or material policy changes.
To send promotional messages where permitted by law and your choices. You can unsubscribe from email marketing at any time; SMS marketing is sent only where required consent has been obtained.
To understand Store performance, personalise features, and measure or deliver advertising, subject to your consent and opt-out rights where required.
To comply with tax, accounting, product-safety, consumer-protection, and other legal obligations.

Legal bases

Where required, we rely on performance of a contract, steps requested before a contract, our legitimate interests in operating and securing the Store, your consent, and compliance with legal obligations. You may withdraw consent at any time; withdrawal does not affect processing already carried out lawfully.

How information is shared

We share only what is reasonably needed with Shopify and our hosting and commerce providers; payment processors; fulfilment, postal and courier providers; customer-support, security, analytics and advertising service providers; professional advisers; and authorities or other parties where disclosure is legally required or needed to protect people, the Store, or our rights. We do not sell personal information for money. Some advertising or analytics disclosures may be considered 鈥渟haring鈥?or targeted advertising under certain US state laws; see Privacy Choices to exercise available choices.

International transfers and retention

We are based in Japan and service providers may process information in Japan and other countries. Where required, we use an approved transfer mechanism or other lawful safeguard and provide information about the applicable safeguards on request. We retain information for as long as reasonably needed for the purposes above, including order, tax, accounting, warranty, dispute, security, and legal-record obligations, and then delete or de-identify it where practicable.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of targeted advertising, sale or sharing; and appeal a decision. You may also complain to your local privacy regulator. Contact us using the details below to make a request. We may need to verify your identity and will respond within the period required by law. An authorised agent may act where local law permits.

To opt out of email marketing, use the unsubscribe link in a marketing email. You can adjust cookie choices using the Store鈥檚 cookie controls where available, and browser settings may also block or delete cookies. These controls do not disable cookies required for checkout and security. We honour recognised browser-based opt-out signals where legally required.

Children

The Store is not directed to children, and we do not knowingly collect personal information from a child where parental authorisation is required. A parent or guardian may contact us if they believe a child has provided information.

Security and changes

We use reasonable administrative, technical, and organisational safeguards appropriate to the information we handle. No online service can guarantee absolute security. We may update this Policy from time to time; the updated date above identifies the current version.

Contact

Privacy questions or requests: support@mokkucamp.jp or IKKO Co., Ltd., 4-20-4 Ebisu, FD24, Shibuya-ku, Tokyo 150-6090, Japan. Telephone: +81 90 2046 8899.